Question 1

Do I need a pass to use the system?

Accepted Answer

To check out a B-cycle you must purchase a 24 HR access pass from a kiosk or a 24 HR online, Monthly, Flex, Annual or Annual Plus Access Pass from our website. All pass types will be charged standard overtime fees for trips over 30 minutes (or 60 minutes for the Annual Plus Access Pass).

Question 2

How do I checkout B-cycles after I purchased an Access Pass?

Accepted Answer

Your access pass is active immediately. You can use your credit card or cell phone number on file to checkout bikes from the kiosk. B-cycles can also be checked out with the free BCycle App for iOS and Android if you purchased a 24 HR online, Monthly, Flex, Annual or Annual Plus Access Pass. Monthly, Flex, Annual or Annual Plus Access Pass holders will be mailed a B-card or B-fob to checkout bikes directly from the dock at any B-station.

Question 3

​What do I do if a B-station is full or empty?

Accepted Answer

The BCycle App and website display real-time B-station and bike availability. For full stations, click “More Options” on the kiosk screen to find the closest B-station with available docks. You can also get an extra 15 minutes of free ride time added to your current trip to help prevent additional overtime fees from hitting your account while you look for another B-station. Contact Member Services anytime at 303-825-3325 for assistance.

Question 4

How do I find the closest B-station?

Accepted Answer

The easiest way to find the status of a B-station is by using the BCycle App or the map on our website. Each station has a map module with a list of all B-stations and the intersections of the three closest stations to where you are.

Question 5

Can I take out more than one B-cycle at a time?

Accepted Answer

You can purchase up to four 24 HR Access Passes using one credit card at a B-station, allowing you to release four B-cycles at one time.  You cannot release more than one B-cycle at a time with the 24 HR online, Monthly, Flex, Annual or Annual Plus Access Passes.

Question 6

What if I want to keep a B-cycle out all day?

Accepted Answer

Ride the B-cycle when you need it and check it into a station when you are not using it. If you keep the B-cycle out for longer than 30 minutes (or 60 minutes with the Annual Plus Access Pass), you will incur a $5.00 overtime fee for every additional 30 minutes you keep the bike out. Return your bike and check it out again to restart the 30-minute window of ride time included with your access pass (or 60-minutes for Annual Plus Access Pass). B-cycles that are not returned within 36 hours will be considered lost or stolen and the access pass holder is liable for a B-cycle replacement fee, per our User Agreement.
 
We also offer a 24hr Rental pass option for $35 that allows you to have the bike out of a station for 24 hours without being charged overtime fees. This pass must be purchased ahead of time on the website or app as it is not available for purchase at the kiosk. Bikes must be returned within 24 hours from checkout to avoid additional costs.

Question 7

Can we rent B-cycles for a group ride?

Accepted Answer

We can accommodate group rides for a fee. For more information contact Member Services at info@denverbcycle.org.

Question 8

Can international visitors use Denver B-cycle?

Accepted Answer

We accept foreign credit cards with mag stripes. Purchase a 24 HR Access Pass at the kiosk and enter 00000 when asked for a ZIP code. The system cannot text to international phone numbers

Question 9

What if a B-cycle is stolen while I have it checked out?

Accepted Answer

Immediately notify us by calling 303-825-3325. Please provide all information including the whereabouts of the incident. Report the theft to the police precinct where the theft occurred within 24 hours. Your account will be charged for the cost of recovery or replacement of the B-cycle per our User Agreement.

Question 10

I returned my B-cycle but the system thinks I still have it checked out.

Accepted Answer

Please make sure that the B-cycle is completely inserted into the dock on both the right and left side of the front wheel. You can verify this by rotating the handlebars while the B-cycle is inserted into the dock. If it won’t release on either side and you hear the three beeps, then it is inserted correctly. If the B-cycle still isn’t recognized by the software as returned (even though it’s physically secured by the dock), please contact Member Services so we can close the trip and get you on your way. If you are in a time crunch, you can also purchase a 24 HR Access Pass from the kiosk if necessary and we will issue you a refund the following business day if you notify us that original B-cycle didn’t check in correctly.

Question 11

​What should I do if a B-station isn’t working?

Accepted Answer

If a station is unresponsive, call Member Services anytime at 303-825-3325. We can often fix the problem over the phone. If we can’t, we can direct you to the next nearest B-station.

Question 12

What if I have a problem with a B-cycle while checked out?

Accepted Answer

Return a damaged B-cycle to any B-station if possible and contact Member Services at 303-825-3325. For your safety, do not ride a B-cycle with damage. When returning the damaged B-cycle to a station flip the seat backwards so our technicians and other riders can easily identify which B-cycle.

Question 13

How do I turn “Bike Returned” notifications on/off?

Accepted Answer

You must give permission for Denver B-Cycle to send you push notifications via the mobile app. You can configure these settings by clicking the gear icon at the bottom of the screen in the app. Having push notifications turned on will send you a “bike returned” notice each time you return a B-cycle.

FAQS